Shipping policy

SHIPPING POLICY

Where we ship
We ship within Europe. Shipping rates vary by country and are calculated and displayed at checkout. We are continuously expanding our delivery area and shipping options.

Shipping rates

Subscriptions
Active subscribers receive free standard shipping on every box, applied automatically at checkout.

Processing and dispatch
Orders placed on working days before 15:00 are dispatched the same day. Orders placed after that time, at weekends, or on public holidays are dispatched the next working day.

In exceptional cases — during busy periods, for example — dispatch may take one additional working day. We will inform you by email if this applies. In all cases we deliver within 30 days of your order at the latest, unless otherwise agreed.

Estimated delivery times

Tracking your order
Once your order has been dispatched, you will receive an email with your tracking number and a link to follow your parcel. If you have not received this email within 2 working days, please check your spam folder or contact us.

Failed deliveries
If a delivery attempt is unsuccessful, the carrier will leave instructions to rearrange delivery or collect your parcel from a pickup point. Parcels not collected within the carrier's holding period are returned to us, and we will contact you. Additional shipping costs may apply for redelivery.

Please check your address details carefully at checkout. Additional costs arising from an incorrect or incomplete address may be charged to you.

Damaged, lost, or incorrect deliveries
Until the moment of delivery, the risk of loss or damage rests with us. If your order arrives damaged, is lost in transit, or contains incorrect items, contact us at info@matchashop.com with your order number and photos where possible. We will resolve this at no cost to you with a replacement or a full refund.

We ask that you report this within 14 days of the expected delivery date so we can file a claim with the carrier. Your statutory rights continue to apply, including after this period.

Customs, import duties, and VAT
Within the EU all prices include VAT and no additional import duties apply. Where we ship to a destination outside the EU, import duties, VAT, or clearance fees may apply. These are payable by the recipient.

B2B & wholesale
Business orders (cafés, HORECA, and wholesale partners) are subject to separate shipping arrangements agreed at account setup. For enquiries: info@matchashop.com.

Questions
Email us at info@matchashop.com. We respond within 1 working day (Monday–Friday, 09:00–17:00 Dutch time).