Shipping policy

Where we deliver

We ship throughout Europe. Shipping costs vary by country and are calculated and shown at checkout. We are continuously expanding our delivery area and shipping options.

Shipping costs

Netherlands: €4.95 (free on orders over €45)
Belgium & Germany: €6.95 (free on orders over €45)
Rest of Europe: €8.95 (free on orders over €45)

All amounts include VAT. You will see the exact cost for your order at checkout, before you place your order.

Subscriptions

Active subscribers receive free standard shipping with every box. This is applied automatically at checkout.

Processing and dispatch time

Orders placed before 3:00 pm CET on a working day are dispatched the same day. Orders placed after that time, at the weekend or on a public holiday are dispatched the next working day.

In exceptional cases — during busy periods, for example — dispatch may take place one working day later. We will let you know by email. In all cases we deliver no later than 30 days after your order, unless otherwise agreed.

Expected delivery times

Netherlands: 1–2 working days
Belgium & Germany: 2–3 working days
Rest of Europe: 2–7 working days

Delivery times are estimates provided by the carrier, counted from the moment of dispatch and excluding processing time.

Tracking your order

As soon as your order has been dispatched, you will receive an email with your track & trace code and a link to follow your parcel. If you have not received this email within 2 working days, please check your spam folder or contact us.

Failed delivery

If a delivery attempt is unsuccessful, the carrier will leave instructions to reschedule delivery or collect your parcel from a pick-up point. Parcels not collected within the carrier's holding period are returned to us. We will then get in touch with you. Additional shipping costs may apply for redelivery.

Please check your address details carefully at checkout. We may charge you for any additional costs arising from an incorrect or incomplete address.

Damaged, lost or incorrect deliveries

The risk of loss or damage remains with us until the moment of delivery. If your order arrives damaged, is lost in transit or contains the wrong items, please contact us at info@matchashop.com with your order number and photos where possible. We will resolve this for you free of charge with a replacement product or a full refund.

Ideally, report this within 14 days of the expected delivery date so that we can submit a claim with the carrier. Your statutory rights remain fully in force, including after this period.

Customs, import duties and VAT

Within the EU, all prices include VAT and you pay no additional import duties. If we ship to a destination outside the EU, import duties, VAT or customs clearance charges may apply. These are payable by the recipient.

B2B & wholesale

Separate shipping arrangements apply to business orders (cafés, hospitality and wholesale partners) and are agreed when the account is set up. For enquiries: info@matchashop.com.

Questions

Email us at info@matchashop.com. We respond within 1 working day (Monday to Friday, 09:00–17:00 CET).